Loading…
Triage every ticket, then draft a policy-correct reply in your brand voice.
by ZeaIQ
Included with your ZeaIQ plan. Runs on your own models.
You’ll connect
A two-agent support team. The Triage lead classifies severity and category against your knowledge base and decides whether to escalate; it hands the ticket to the Reply writer, which drafts a warm, specific answer that never promises what your policy doesn't allow.
Try asking
Under the hood
Support Ticket Triager
Triage lead
Reads an incoming ticket, classifies severity and category against your support knowledge base, drafts the first reply and flags what needs escalation.
Customer Reply Drafter
Reply writer
Turns a rough note from an agent into a polished, policy-correct customer reply in the brand's tone, grounded in your help-centre content.
Trust
Access
Get started
About 3 minutes end to end. You can finish setup later from Marketplace › Installed.
Customers
—
No ratings yet
No reviews yet. Install it and be the first to share how it works for your team.
Changelog
Oct 6, 2026 · Current
Initial release.
ZeaIQ
Reads an incoming ticket, classifies severity and category against your support knowledge base, drafts the first reply and flags what needs escalation.
ZeaIQ
Turns a rough note from an agent into a polished, policy-correct customer reply in the brand's tone, grounded in your help-centre content.
Automated review
Reviewed 25d ago by the ZeaIQ marketplace team.