Loading…

Customer Service

Resolve more on the first touch, on every channel.

Grounded agents answer on your website, WhatsApp, email, Teams and Slack, take real actions through your systems and hand off to people with the whole conversation attached.

Book a demo Contact sales

The challenge

What gets in the way today

Customers switch channels

Conversations start on the web and continue by email or chat, losing context each time.

Answers must be right

Policy and product answers need sources, not confident guesses.

Actions need limits

Refunds, credits and account changes need guardrails and approvals.

What you can build

Agents and automations for customer service.

Branded web assistant

A floating widget or full-page chat in your brand, with quick replies and a teaser message.

Channels & APIs

Ticket triage

Start from the Support Ticket Triager template to categorize, prioritize and route.

Agent Studio

Guarded actions

Policy rules hold credits or refunds above a threshold for a supervisor's approval.

Governance

Example workflow

Refund request

The agent checks the order, applies policy, and anything over the limit waits for a supervisor.

Customer asks
Widget · WhatsApp
01
Service agent
Grounded answer
02
Lookup order
SQL tool
03
Policy rule
> $100 needs approval
04
Resolve
Reply + log
05

Built-in controls

Automation your auditors can follow.

Policy rules on refunds and credits
Published versions only in production
Per-thread conversations with full history
Live quality sampling every hour

Security & trust

Platform

The capabilities behind it

Run & govern

Channels & APIs

Teams, Slack, WhatsApp, email, web, API, A2A and MCP.

Learn more

Understand

Knowledge & Memory

Grounded, cited answers from your own content.

Learn more

Run & govern

Governance

Versions, publish gates, policy rules and a kill switch.

Learn more

Run & govern

Agent Ops

Quality, cost, health and ROI for every agent.

Learn more

More teams

Finance Operations IT & Operations HR & People Risk & Compliance

Bring us your hardest process.

We'll map it with your team, build a working version on ZeaIQ and set up the approval, governance and ROI views your stakeholders need.

Book a demo Contact sales

Loading…

Resolve more on the first touch,Resolve more on the first touch, on every channel.on every channel.