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AgentBuilt by ZeaIQ

Customer Reply Drafter

Turns a rough note from an agent into a polished, policy-correct customer reply in the brand's tone, grounded in your help-centre content.

by ZeaIQ

Rating: New
Type: Agent
Version: v1.0.0
Setup: ~3 min setup

Free~3 min setup

Included with your ZeaIQ plan. Runs on your own models.

You’ll connect

Knowledge base

Overview

Turns a rough note from an agent into a polished, policy-correct customer reply in the brand's tone, grounded in your help-centre content.

Try asking

Customer is angry the order arrived damaged; we will replace it. Draft the reply.
Explain politely that the Basic plan does not include SSO and how to upgrade.
Turn this note into a reply: 'told them bug fixed in next release, ETA 2 weeks'.

Good for: support, writing

Try asking

Under the hood

How it works

You ask in plain language
Searches your knowledge base
Answers with the result and next steps

Trust

Data & permissions

Access

Knowledge baseReads

Modelsgpt-5.4-mini

GuardrailsPII redaction, Prompt-injection & security filter

Code executionNone

Data residencyRuns in your workspace

Automated review

PII redaction onPersonal data is masked before it reaches the model.
Tenant isolationInstalls copy the package into your workspace; no publisher data or credentials are shared.

Reviewed 25d ago by the ZeaIQ marketplace team.

Get started

What setup looks like

1InstallCopies the reviewed package into your workspace. Nothing runs yet.
2Connect your knowledge baseThe documents this agent should answer from (policies, help centre, runbooks).
3Try itAsk one of the sample questions in chat, then share it with your team.

About 3 minutes end to end. You can finish setup later from Marketplace › Installed.

Customers

Ratings & reviews

—

No ratings yet

No reviews yet. Install it and be the first to share how it works for your team.

Changelog

Versions

v1.0.0
Oct 6, 2026 · Current
Initial release.

Customer Support Squad

ZeaIQ

Triage every ticket, then draft a policy-correct reply in your brand voice.

Support Ticket TriagerCustomer Reply Drafter

Agent team~3 min setupTry live

Support Ticket Triager

ZeaIQ

Reads an incoming ticket, classifies severity and category against your support knowledge base, drafts the first reply and flags what needs escalation.

Agent~3 min setupTry live

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Overview

Turns a rough note from an agent into a polished, policy-correct customer reply in the brand's tone, grounded in your help-centre content.

Try asking

Customer is angry the order arrived damaged; we will replace it. Draft the reply.
Explain politely that the Basic plan does not include SSO and how to upgrade.
Turn this note into a reply: 'told them bug fixed in next release, ETA 2 weeks'.

Good for: support, writing

Try asking

Data & permissions

Access

Knowledge baseReads

Modelsgpt-5.4-mini

GuardrailsPII redaction, Prompt-injection & security filter

Code executionNone

Data residencyRuns in your workspace

Automated review

PII redaction onPersonal data is masked before it reaches the model.
Tenant isolationInstalls copy the package into your workspace; no publisher data or credentials are shared.

Reviewed 25d ago by the ZeaIQ marketplace team.

What setup looks like

1InstallCopies the reviewed package into your workspace. Nothing runs yet.
2Connect your knowledge baseThe documents this agent should answer from (policies, help centre, runbooks).
3Try itAsk one of the sample questions in chat, then share it with your team.

About 3 minutes end to end. You can finish setup later from Marketplace › Installed.

Customer Reply Drafter

Overview

Try asking

How it works

Data & permissions

What setup looks like

Ratings & reviews

Versions

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Customer Support Squad

Support Ticket Triager

Customer Reply Drafter

Overview

Try asking

How it works

Data & permissions

What setup looks like

Ratings & reviews

Versions

You might also like

Customer Support Squad

Support Ticket Triager