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IT & Operations
Answer employees in Teams and Slack, act through ServiceNow and your internal tools, and run operational checks on a schedule — with approvals for anything risky.
The challenge
Password, access and how-to requests swamp the service desk.
Fixes are documented but rarely followed consistently.
Operations work spans portals and tools without APIs.
What you can build
An IT agent answers from your knowledge base and opens or updates tickets.
Package procedures and scripts as skills; scripts run only after approval.
Browser routines handle repetitive checks in admin portals.
Example workflow
The agent gathers details in Teams, a policy rule requires manager approval, then the change is made and logged.
Teams message
Employee
01IT agent
Collects details
02Policy rule
Needs approval
03ServiceNow
Ticket updated
04Reply
In thread
05Built-in controls
Platform
We'll map it with your team, build a working version on ZeaIQ and set up the approval, governance and ROI views your stakeholders need.
